Privacy Policy / Data Protection / Handling of Personal Data
1. Introduction
Vontobel is committed to complying with data protection laws and to thus ensuring the protection and confidentiality of your personal data. This Privacy Policy explains how we utilise data that you provide to us when using our website.
Our Privacy Policy only applies to the data generated when you visit our website, as detailed below.
Please read our Privacy Policy carefully before accessing our website and, in particular, before entering any personal data. By accessing the Vontobel website, you confirm that you agree to our Privacy Policy. If you do not agree to this statement, do not proceed to any further pages of our website.
Our website includes hyperlinks to websites which are provided and maintained by third parties. We have no control over the content of such websites and the data protection practices that apply to such websites. Accordingly, we accept no responsibility for or liability in respect of such websites, and advise you to review the Privacy Policy of such websites before accessing them.
2. Collection of data
We collect only personal information that you provide to us voluntarily, e.g. when making an enquiry, as part of a registration or when using certain services. Personal data that is not anonymous, such as postal and e-mail addresses provided when submitting enquiries or requesting information, will be used primarily for the purpose of corresponding with you or sending you information, e.g. where a newsletter has been requested (see para. 5. below).
Every time a user accesses the Vontobel website and every time a data file is retrieved, data relating to this procedure will be stored temporarily in a data log and processed, e.g. by using cookie technology. The specific data stored for each access/retrieval include the following: IP address, web browser, domain name, the time and date, the page accessed/name of file requested, the volume of data transferred, access status, i.e. if the access/request was successful. Anonymous information (e.g. data collected through the use of cookies) will only be used for statistical purposes and for the purpose of improving our website. Such data will subsequently be deleted. We will also use such non-personal information to make your use of our website easier. For example, we may use cookies to store your selected country of residence for the duration of a session so that you do not have to repeatedly enter the information.
Cookies
You acknowledge and agree to "cookies" technology being used in certain instances to provide you with information tailored to your needs. A cookie is an information file stored on a computer's hard drive to ensure that it is recognised again on future visits to the Vontobel website. Your data will not at any time be linked to the personal data recorded at Vontobel.
Web analytics services
We use various web analytics services such as Webtrends, an analytics service provided by Webtrends Inc., or Google Analytics (for selected applications), a network analytics service provided by Google Inc. The web analytics services use cookies (cf. section above), which evaluate the use of our digital presence to obtain information for the purposes of improving our services and carrying out a statistical evaluation of our visitor traffic.
We have however activated an IP anonymization function on this website. In such a case, the web analysis services promise that it will not be possible to identify any individuals. The information generated in the process is transferred to a server abroad, in particular in the U.S., and stored there. Subsequently, the generated information may be combined with other data of the web analysis services. You can prevent cookies from being stored by adjusting the settings of your browser software accordingly (cf. following section).
Data collection and storage can be withdrawn at any time with future effect. For more information, see the Webtrends Privacy Statement or the Google Analytics privacy policy.
How do I prevent the use of cookies and web analytics tools?
Most browsers accept cookies automatically. You acknowledge that your browser can be set up to notify you about the receipt of cookies. You can withdraw your consent with regard to future use at any time by blocking the receipt of cookies in your browser settings. You can also delete cookies on your computer or mobile device using the feature for doing so in your browser.
To enable or disable cookies in your web browser:
Check which web browser you are using and then select the relevant link below. On the page you are taken to, you will find instructions on how to enable or disable cookies in your web browser.
Safari
If you choose not to accept our, you will not be able to see certain information on our websites or use some features that improve your visit.
You can find more information on the use of cookies at the following website:
Retargeting
Our website and the e-mail newsletters sent by us (when ordered by users) use re-targeting technologies, which we use to make our Internet presence more interesting for you. This technology makes it possible to show advertising on other websites to users that have already shown an interest in our products.
Onsite targeting
On the Vontobel website, data is collected using cookie technology for use in optimising our advertising and our overall online offering. This data is not used to identify you personally, but is instead used solely for anonymously analyzing the use of our website. This technology allows us to show you advertising and/or highlight specific offers and services. Our goal here is to make our online presence as attractive for you as possible and to provide you with advertising that corresponds to your interests.
3. Transfer of data
Please be advised that data transferred across national borders over the Internet may not be subject to any control while in transit even if the sender and recipient are both located in the same country.
We cannot guarantee the security of data transferred over the Internet and accept no liability in respect thereof. Any notices emailed to us by you may not be secure. If you email any confidential information to us, you do so at your own risk. When contacting us, please send data via a secure mechanism, where appropriate, instead of over the Internet.
The sender and recipient can still be identified even when the information transmitted is encrypted. As a result, a third party could – inadvertently or otherwise – infer that there is a banking relationship between you and Vontobel.
4. Storage of data
Once you have transferred personal data to us, this data is stored on our servers for the purposes for which the information was provided.
We have implemented appropriate data security measures to ensure that this information is only accessible to a restricted number of authorized individuals and that it is protected against unauthorized access, misuse, loss or damage.
The data we collect is stored by us in a central file. This data may be transferred to Bank Vontobel AG, Gotthardstrasse 43, CH-8022 Zurich, Switzerland, irrespective of the country or Group company website where it was collected. Switzerland is recognized as a country that offers an appropriate level of data protection. Other Vontobel Group companies are only able to access the data on this central file that was collected by them or their websites.
5. Use of data
We use non-anonymous personal data:
- for the purpose indicated when the information was submitted (e.g. distribution of newsletters)
- to render our services
- to improve the quality of products or services
- to provide information about new services and products
- to tailor services to client needs
- to update the address data of individuals with whom we maintain a business relationship.
In this connection, we wish to expressly point out that we (further) evaluate any non-anonymous personal data submitted voluntarily by you and, in particular, can use this data to collect additional personal information about you from publicly accessible sources or publicly accessible collections of data. You herewith give your express consent to this process.
On some pages of our website, we request your consent to disclose data to third parties and to utilize data for advertising purposes. By completing the corresponding form, you give your consent that the data collected by us may be used not only by us but also by other Vontobel Group companies in order to maintain Group-wide client relationships and to provide information about new products. In addition, you consent to your personal data being processed and utilized by us and other Vontobel Group companies for advertising or market research purposes or to structure services according to client needs. As a user, you may at any time opt out of the use of your personal data for advertising purposes or the disclosure of this data to third parties by sending written notification to one of the entities named in para. 7.
As a general rule, non-anonymous personal data are only made available to those employees or third parties who need to have knowledge of this information in order to provide products and services, or if we are required by law or regulatory provisions to disclose this information. To the extent permitted by law, we may also forward non-anonymous personal data for the above-described purposes to companies that provide services on our behalf. The data collected may be disclosed to service providers outside Switzerland or outside the country in which the user is domiciled. These service providers are required to treat as confidential the information and all data collected and to use it exclusively for the purposes for which it is provided.
Companies, agents and third-party service providers associated with Vontobel that have access to personal data collected via the Vontobel website have to comply with data protection requirements. In the event that any personal data are transferred to other countries, we ensure that the applicable laws and regulations are complied with by, for example, concluding agreements that ensure the recipients of your data maintain an appropriate level of data protection.
Certain countries may have more stringent data protection provisions which may not allow your non-anonymous personal data to be used in these countries to the extent described above. Such provisions may preclude, for example, the collection of additional personal data based on information you provided or the disclosure of your personal data to other parties or companies.
No personal data are sold to other parties.
6. Your rights, further information and how to contact us
You have a right to information regarding personal data stored in relation to you. You are also entitled to have any inaccuracies in your personal data corrected, or to have your data blocked or deleted.
7. Withdrawal of consent and opting out
You may withdraw your consent to the collection, storage and use of your personal data at any time with future effect by writing to us or sending an email to any of the addresses shown below depending on your country of domicile. You may also notify us by letter or email at any time that you wish to opt out of the use of your information for advertising or marketing purposes.
Bank Vontobel AG
Gotthardstrasse 43
CH-8002 Zurich
Fax +41 58 283 73 73
Bank Vontobel Europe AG
Alter Hof 5
D-80331 Munich
E-mail: info.de@vontobel.com
Fax +49 89 411890 0
Vontobel Financial Products (Asia Pacific) Pte. Ltd.
8 Marina View,
Asia Square Tower 1, Level 07- 04
SGP-Singapore 018960
Telephone +65 6407 1170
or by e-mail: webmaster@vontobel.com
8. Changes to the Privacy Policy
We reserve the right to amend this Privacy Policy without giving prior notification. We therefore advise you to check this page on a regular basis. This Privacy Policy was last updated on 18 September 2017.